Frequently Asked Questions
Everything you need to know about our professional tools and services.
How long does shipping take for heavy equipment?
Standard delivery typically takes 3-5 working days. For larger items like tool chests or heavy machinery, we use specialist couriers to ensure safe arrival, and you will receive a tracking link once your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do your tools come with a warranty?
Yes, all Dirty Pro Tools products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Google Pay.
Can I change or cancel my order after it has been placed?
If your order has not yet been processed for dispatch, we can modify or cancel it. Please contact us immediately via phone or email with your order number for the fastest assistance.
Do you offer bulk discounts for trade professionals?
We certainly do. If you are looking to outfit a workshop or purchase in volume for trade use, please reach out to our sales team for a custom quote.